Cancellation Policies at Infinity Float NYC

Cancellation Policy

We at Infinity Float NYC take the time to prepare for your scheduled appointment before your arrival. We are committed to providing you with exceptional service. When you cancel without giving enough notice, you prevent another client from being seen. Please give us 48 hours’ notice to notify us of any changes or cancellations. We understand that life's circumstances sometimes prevent you from keeping your appointments. If 48-hour notification is not given, you will be charged the full amount of your scheduled service for the missed appointment.

Services Refund Policy

While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.

Gift Cards

Gift Cards may be purchased at the center or online. They may be used towards any product or service. Gift Card must be present at time of purchase/usage. Gift Cards expire in 5 years (per NYS law). All sales are final. Gift Cards cannot be redeemed for cash.

Product Return Policy

We cannot accept any returns (used or unused) for any products, or medicinal after 7 business days. All products returned within 7 days must be in excellent condition for the return to be accepted. There is a 10% restocking fee on all returned items.